1. Overview
At Dinuhost, we aim to provide reliable hosting and digital services. This Refund Policy explains when refunds are applicable and how they are processed.
Important: Please read this policy carefully before purchasing. No refunds will be issued outside the conditions mentioned below.
2. Refund Eligibility
Refunds are only applicable in the following cases:
- Server Downtime: If the server experiences downtime affecting your website or services.
- Package Duration Issues: If the purchased hosting or service package does not match the promised number of days.
Otherwise, no refunds will be issued.
3. Refund Processing Time
- Refunds are processed within 2–7 business days after verification.
- Wallet Refunds (Preferred): Credited directly to your Dinuhost wallet for future purchases.
- Bank Refunds: Possible but may incur a transfer or processing fee.
4. Refund Method
- Wallet Refunds: Quick and convenient. Recommended for all eligible refunds.
- Bank Refunds: Fees may apply depending on the bank and payment gateway used.
Additionally, refunds will reflect in your wallet or bank account after the processing period.
5. Pre-Purchase Advisory
- Customers are advised to review this Refund Policy before purchasing any service.
- By proceeding with a purchase, you acknowledge and accept that refunds are only allowed under the conditions listed above.
- No refund claims will be entertained for change of mind, dissatisfaction, or service usage.
6. How to Request a Refund
- Contact Dinuhost Support at Hello@infotn.in.
- Provide your account details, service name, and reason for refund.
- Our team will verify the request and process the refund per this policy.
7. Contact Information
Dinuhost / INFOTN Solutions
📧 Email: Hello@infotn.in
📱 Phone: +91 8248348585
🌐 Website: https://dinuhost.in | https://infotn.in