Refund and Returns Policy

Last updated: December 2025

This Refund Policy and Service Level Agreement (“SLA”) applies to all services provided by DINUHOST, powered by INFOTN Solutions. By purchasing or using our services, you agree to the terms outlined below.

🔹 Refund Policy

1. No Refund Policy

DINUHOST provides digital services only, including but not limited to web hosting, VPS, dedicated servers, domains, online store solutions, radio hosting, website design, mobile app development, POS systems, and digital marketing services.

Due to the nature of these services:

❌ No trial period is offered
❌ No refunds are provided once a service is activated
❌ Payments are non-refundable, including setup fees, subscription fees, and renewal charges

Customers are advised to review service details carefully before making a purchase.

2. Domain Registration & Third-Party Services

Domain registrations, renewals, and transfers are non-refundable once processed.
Payments made to third-party providers (such as domain registrars, SSL providers, payment gateways, or software licenses) are non-refundable.
DINUHOST is not responsible for refunds related to third-party services.

3. Custom Development & Design Services

For services such as:

Website design
Mobile app development
POS system customization
Poster design
Digital marketing campaigns

Once work has commenced or resources have been allocated, no refunds will be issued under any circumstances.

4. Service Cancellation

Customers may cancel services at any time.
However:

Cancellation does not entitle the customer to a refund.
Services will remain active until the end of the current billing cycle.

🔹 Service Level Agreement (SLA)

5. Uptime Commitment

DINUHOST strives to provide a 99.9% uptime for hosting-related services under normal operating conditions.

Uptime is calculated on a monthly basis and excludes downtime caused by:

Scheduled maintenance (with prior notice where possible)
Network or data center outages beyond our control
Customer-side misconfiguration or misuse
Third-party service failures
Force majeure events (natural disasters, government actions, etc.)

6. Maintenance & Scheduled Downtime

Routine maintenance may be required to ensure service stability and security.
Scheduled maintenance will be communicated in advance whenever possible.
Maintenance periods are not counted as downtime under this SLA.

7. Support Response Time

DINUHOST provides 24/7 technical support via email, ticket system, or other official communication channels.

Typical response times:

Critical issues: High priority handling
Standard support requests: Response within reasonable business timelines

Response time does not guarantee resolution time.

8. Service Credits

DINUHOST does not offer service credits or monetary compensation for downtime, outages, or service interruptions.

Our responsibility is limited to restoring the affected service as quickly as possible.

9. Customer Responsibilities

Customers are responsible for:

Maintaining valid contact and billing information
Taking independent backups of their data
Proper usage of services as per acceptable use policies
Securing login credentials and access details

DINUHOST is not liable for data loss caused by customer actions or negligence.

🔹 Limitation of Liability

DINUHOST shall not be held liable for:

Business loss or revenue loss
Data loss or corruption
Indirect, incidental, or consequential damages

Our maximum liability, if any, shall not exceed the amount paid by the customer for the affected service during the current billing period.

🔹 Policy Updates

DINUHOST reserves the right to update or modify this Refund Policy & SLA at any time without prior notice. Continued use of services constitutes acceptance of the updated terms.

🔹 Contact Information

For questions regarding this policy, please contact:

DINUHOST
Powered by INFOTN Solutions
📧 Email: Info@dinuhost.in
📞 Phone: +91 8248348585